At The Rising Phoenix Vaperty, we are committed to maintaining the highest standards of journalistic integrity and delivering accurate, fair, and balanced content to our readers. We value transparency and take any concerns regarding our editorial content seriously. This Editorial Complaints Policy outlines our commitment to addressing and resolving complaints related to our editorial content.
Making a Complaint
If you have a complaint about any aspect of our editorial content, we encourage you to bring it to our attention. Complaints can be made by contacting us via email at [email protected] Please provide the following details in your complaint:
- Your name and contact information.
- A clear and concise description of the specific article or content in question.
- The date of publication or posting.
- The nature of your complaint and the specific aspects of the content that you find problematic.
We appreciate as much information as possible to help us thoroughly investigate and address your complaint.
Complaint Handling Process
- Acknowledgment: Upon receiving your complaint, we will acknowledge its receipt within [X] business days. We will provide you with information on the process and timeline for addressing your complaint.
- Investigation: Our editorial team will conduct a thorough investigation into your complaint. This may involve reviewing the relevant article, consulting with the writers or editors involved, and assessing any supporting evidence provided.
- Response: We will provide you with a written response to your complaint within [X] business days of our acknowledgment. Our response will outline our findings, any corrective actions taken, and the steps we have implemented to prevent similar issues in the future.
- Appeal: If you are not satisfied with our initial response, you may request an appeal by providing additional information or arguments to support your case. We will review your appeal and provide a final response within [X] business days.
Editorial Corrections and Clarifications
In the event that we identify an error or inaccuracy in our editorial content, we are committed to correcting it promptly and transparently. Corrections will be made to rectify factual inaccuracies, clarify misleading information, or address any substantial editorial errors. Corrections will be clearly marked within the article or published separately with a reference to the original content.
Confidentiality and Privacy
We will handle your complaint with strict confidentiality. Personal information provided in the complaint will only be used for the purpose of addressing and resolving the complaint.
External Recourse
If you are not satisfied with our final response or if you believe that your complaint has not been adequately addressed, you may choose to seek external recourse. You may refer the matter to the appropriate industry regulatory body or relevant authorities for further investigation and resolution.
Contact Us
If you have any questions or wish to make a complaint, please contact us at info@therisingphoenixvapery.com We are committed to addressing your concerns promptly and fairly.
Last Updated: 20 June 2023
By using The Rising Phoenix Vaperty online magazine, you acknowledge that you have read and understood this Editorial Complaints Policy and agree to abide by its provisions.